Advances in Information Technology (IT), Technology led the popularization of computers and information systems. A huge amount of information is generated every day. This information should be used for the company to obtain ...

This work is a study on the set of ITIL books, addressing the life cycle of ITIL V3 and defining the stages of service strategy, service design, service transition, service operation and continual service improvement, ...

This study was carried out taking into account the management system developed by Kaplan and Norton in 1990, known as Balanced Scorecard. The implementation of this system is done by using four proposed perspectives, which ...

Information is essential input to the execution of processes and organizational actions. Brazilian banks are one of the sectors that more invest in Information Technology (IT). However, its satisfactory utilization depends ...

Retail stores are characterized by the sales of products directly to the end consumer, where the wide number of sales provides the need for a management system to manage them financially, logistically and commercially. ...

Academic activities, such as internship and completion course work, are presented to examining board. Teachers and professionals evaluate the presentation, the text and the work. The form of evaluation is composed by ...