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Lightweight Semantic based Approach to Assess Readability of Web Service Interfaces
(Centro Latinoamericano de Estudios en Informática, 2017-06)
A Web Service has an interface described in a machine-processable format (specifically WSDL). Service providers expose their services by publishing their WSDL documents. Service consumers can learn about service capabilities ...
The Quality: Evolution of its meaning and application in serviceLa calidad: evolución de su significado y aplicación en servicios
(Universidad Centroccidental Lisandro Alvarado, 2010)
CRM as a tool for customer service in the organization
(Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración, 2012-12-20)
The service is the fundamental experience that takes place in the contact between the organization and the customer. From the adequately perform of this relationship depends re- tention or loss of a customer. Therefore, ...
The moderate effect of analytics capabilities on the service quality
(FGV EAESP, 2018)
Ecosystem Services of Ecological Infrastructure and Quality of Life: Contributions to the Analysis of the Sustainability of the Urban and Peri-urban Area of Mar del Plata, Argentina
(Springer, 2020)
Existing green areas in cities generate multiple benefits on the quality of life of their inhabitants that, from a socio-ecological perspective, can be interpreted in terms of urban ecosystem services. The provision of ...
Nominal scale as alternative service quality evaluation : study case of hacienda bugambilias hotel, Mexico
(Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración, 2021-09-29)
Service quality is commonly measured with instruments that use the Likert scale corresponding to a qualitative variable (ordinal or nominal) that in turn is associated with a quantitative one (discrete or continuous) as ...
Implicações na estratégia de operações em serviços da Norma NBR 19000Implicações na estratégia de operações em serviços da Norma NBR 19000
(RAE - Revista de Administracao de EmpresasRAE - Revista de Administração de EmpresasRAE-Revista de Administração de Empresas, 1995)
A case-based reasoning approach to reuse quality-driven designs in service-oriented architectures
(Pergamon-Elsevier Science Ltd, 2018-09)
Service-Oriented Architecture (SOA) has become a dominant approach for developing distributed enterprise-wide applications. Most organizations capitalize on SOA by discovering and reusing services already accessible over ...
The Effect of Service Quality on Patient Satisfaction and Loyalty in Malaysia Muslim Friendly Hospital
(Universidad del Zulia, 2019)