masterThesis
La gestión de conocimiento entre generaciones y su relación en el fortalecimiento de una cultura organizacional
Fecha
2023Registro en:
658.4038 R696
Autor
Rodríguez Montoya, Isabel Cristina
Institución
Resumen
In this research, the initial concern about the potential loss of knowledge in the
production line of Oven 4 at Compañía de Galletas Noel in Medellín due to generational change
was addressed. This generational shift raised the question of how it might impact the Noel de
Corazón organizational culture. The primary objective of the research was to analyze knowledge
management among the different generations working on this production line and its relationship
with the preservation of organizational culture. To achieve this objective, a methodology was
employed, which included unstructured interviews to characterize the generations present on the
production line, and non-participant observation to assess how knowledge management was
practically implemented.
The findings from this research provided a deeper understanding of how knowledge
management influences organizational culture and allowed for the formulation of
recommendations and action plans to address the identified challenges. These findings are
essential to ensure effective knowledge transfer between generations and to preserve the Noel de
Corazón cultural identity at Compañía de Galletas Noel, thus contributing to the ongoing success
of the organization in a diverse and ever-evolving workplace environment.