La gestión de conocimiento entre generaciones y su relación en el fortalecimiento de una cultura organizacional

Abstract

In this research, the initial concern about the potential loss of knowledge in the production line of Oven 4 at Compañía de Galletas Noel in Medellín due to generational change was addressed. This generational shift raised the question of how it might impact the Noel de Corazón organizational culture. The primary objective of the research was to analyze knowledge management among the different generations working on this production line and its relationship with the preservation of organizational culture. To achieve this objective, a methodology was employed, which included unstructured interviews to characterize the generations present on the production line, and non-participant observation to assess how knowledge management was practically implemented. The findings from this research provided a deeper understanding of how knowledge management influences organizational culture and allowed for the formulation of recommendations and action plans to address the identified challenges. These findings are essential to ensure effective knowledge transfer between generations and to preserve the Noel de Corazón cultural identity at Compañía de Galletas Noel, thus contributing to the ongoing success of the organization in a diverse and ever-evolving workplace environment.