Tesis de licenciaturaIn this thesis we develop a system for registration of requests for municipal supports. This system is composed of two main parts: a) A desktop application in charge of managing user registration; and create, read, update and delete of data (CRUD operations). This part of the system was developed with the Java programaming languaje. b) A Web application used to monitor the daily requests of users. This part of the system was developed with PHP programming language as back-end, and HTML for the front-end. The functional requirements were obtained by the observational technique, identifying twelve important functions. All of these functions were tested with real-world data. According to the tests, the system works correctly.