Implementación de las herramientas de la gestión de operaciones en una empresa de servicios: Caso de estudio de una óptica colombiana

Abstract

Operations management is a fundamental part of increasing the performance and productivity of a company, regardless of the sector in which it operates. To develop and promote competitive advantages with operations, it is necessary to understand how their function and the supplies required contribute to increasing profits. Productivity levels. Likewise, understanding what are the operations management tools that can favor the control of the service, it is essential to achieve the highest levels of service that, in turn, are in accordance with the changes in the market and the trends. In that order of ideas, it is intended to show and transmit a set of instruments and tools that can be applied to create competitive advantages for companies in the health sector.