This research analyzes the degree of influence that the use of information management and information technology has on the organizational performance in terms of competitiveness, innovation, and productivity of the small ...

Key issues in managing information systems in the minerals industry will likely continue to be those relating to the integration and interoperability of disparate systems. This paper argues that, in order to harness the ...

The main focus of current researches is on technological and pedagogical aspects of web based learning. However, e-learning is a complex process that incorporates organizational, administrative, instructional, and technological ...

Las normas ISO 20000 permiten gestionar con calidad los servicios de Tecnología Informática tanto a las áreas de soporte como a las empresas de servicios de TI para terceros. A continuación se presenta un resumen de las ...

This paper seeks to identify actions that lead to increased performance in information technology project management within the public sector. We chose to study the area of software development because it's teams activities ...

In the current market, small- and medium-sized companies (SMEs) face losses due to poor process control. The core activities of information technology (IT) outsourcing service companies are to provide outsourcing services ...

Many Smart Grid books include "privacy" in their title, but only touch on privacy, with most of the discussion focusing on cybersecurity. Filling this knowledge gap, Data Privacy for the Smart Grid provides a clear description ...

The proposal of ITIL with the process Event Management is to prevent or reduce the occurrence of incidents that can affect directly the Information Technology infrastructure. Nowadays the IT professionals have an important ...