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Como agregar valor ao produto e satisfazer o cliente na prestação de serviço de móveis planejados
(Universidade Tecnológica Federal do ParanáCuritibaDepartamento Acadêmico de Construção Civil, 2013-07-06)
The interest on the subject and related themes of how to add value to products and increase customer satisfaction service on customized furniture market service is based on sector growth and emergence of new brands and ...
Influencia de la calidad del servicio bancario por internet en el e-customer satisfaction y el e-customer loyalty.The influence of online banking service quality on e-customer satisfaction and e-customer loyalty.
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2022)
Avaliação de resultados no varejo de serviço sob a ótica do consumidor
(Fund Escola Comercio Alvares Penteado-Fecap, 2013)
This study aims at assessing the connection between financial results and non-financial assessments from the consumer's point of view, considering Brazil's mobile phone context. According to consumer relationship theory, ...
CRM as a tool for customer service in the organization
(Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración, 2012-12-20)
The service is the fundamental experience that takes place in the contact between the organization and the customer. From the adequately perform of this relationship depends re- tention or loss of a customer. Therefore, ...
Migração de canal do cliente no contexto omnichannel
(2021-07-12)
O varejo caminha para uma transformação Omnichannel com o objetivo de oferecer uma experiência superior (seamless) através de uma integração completa de canais. Porém, esse não é um caminho fácil. Os consumidores interagem ...
Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customersPeter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers
(Instituto de Investigaciones Bibliotecológicas y de la Información, 2009)
Service quality, customer satisfaction, switching cost en relación con el customer loyalty en la categoría de telefonía móvil en el PerúService quality, customer satisfaction, switching cost in relation to customer loyalty in the mobile services category in Peru
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2022)
A integração do modelo Kano com o Balanced Scorecard com ênfase na satisfação dos clientes internos e externos
(Universidade Federal de Santa MariaBREngenharia de ProduçãoUFSMPrograma de Pós-Graduação em Engenharia de Produção, 2011-03-14)
The global scenario shows that dairy cooperatives are exposed to an increasing global competition. In this picture, the function of the quality and strategic area is critical to assist in making decisions and maintain ...
The Impact of Personalization and Complaint Handling on Customer Loyalty
(2011)
The main objective is to determine the impacts of personalization, service quality and complaint handling on the satisfaction and loyalty of current account holders with Chilean banks. Information on these impacts would ...
The Impact of Personalization and Complaint Handling on Customer Loyalty
(2011)
The main objective is to determine the impacts of personalization, service quality and complaint handling on the satisfaction and loyalty of current account holders with Chilean banks. Information on these impacts would ...