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Modelling service-specific and global transit satisfaction under travel and user heterogeneity
(2018)
Service provider administrators need to identify which perceived service quality (PSQ) elements are more relevant for users. By doing this, specific tactical and operational policies can be implemented to retain and attract ...
Perfil e satisfação dos usuários: um estudo de caso no Departamento de Arquivo Geral da UFSM
(Universidade Federal de Santa MariaBrasilUFSMCentro de Ciências Sociais e Humanas, 2009-11-14)
The deeper study of users of archives to assess the importance of documentation studied and the services provided by the Archives, it is believed that the identification of profile and user satisfaction possible to understand ...
Perception of the users, health professionals and managers of the assistance model of the Regional Ophthalmologic Hospital of Divinolandia - SP
(Consel Brasil OftalmologiaSao PauloBrasil, 2010)
A comunicação no processo de desenvolvimento de software e a satisfação do usuário
(Universidade Federal de Santa MariaBRAdministraçãoUFSMPrograma de Pós-Graduação em Administração, 2008-09-11)
The communication is fundamental to change informations, experiences and knowledge, mainly in software development process where the involved actors must be at central position to theirs ideal interactions result in ...
Peruvian health services users’ satisfaction: Socio-demographic factors and accessibility. Peru 2000Satisfacción de usuarios de los servicios de salud: Factores sociodemográficos y de accesibilidad asociados. Perú, 2000
(Universidad Nacional Mayor de San Marcos, Facultad de Medicina Humana, 2005)
Use and usefulness of the information systems measurement. A quality approach at the Mexican Northeastern Region
(2017-01-31)
Information technologies have transformed organizations; therefore, identifying their entrepreneurial value has been one of the main concerns for both, managers and researchers. The purpose of this research is to determine ...
Online Shopping Websites: An Evaluation of User Experience and Interface Ergonomic Criteria from the Perspective of Older Users
(Springer, 2014-01-01)
This paper presents a user experience evaluation of two online shopping websites from the perspective of older users (those aged 50 and older). Two online shopping websites were evaluated using methodological procedures ...