Trabalho de Conclusão de Curso de Especialização
Perfil e satisfação dos usuários: um estudo de caso no Departamento de Arquivo Geral da UFSM
Fecha
2009-11-14Autor
Neves, Gerson
Institución
Resumen
The deeper study of users of archives to assess the importance of documentation studied and the services provided by the Archives, it is believed that the identification of profile and user satisfaction possible to understand how the file is taking its audience preserving, in a sense, social memory and cultural institution, providing it, according to the research needs of its users. Thus, the purpose of this study was to collect data, analyze it and deliver results, with the profile of users who attend the Department of General Archives of the Federal University of Santa Maria (DAG / UFSM). To this end, three aspects have been proposed that guided the research: what they seek, for what purpose and how users are served. A basis for the proposed work, we used the allowances of the scholars on the subject, which helped to understand the profile of users, as classified, what are your expectations and what are its main features. To collect data, we used a survey instrument (questionnaire) that could bring the necessary information. The users were satisfied (96%), indicating that they received the requested information and guidelines effectively. In this light, this work provides a survey of information on the profile of users and their satisfaction with the services provided, which can provide conditions for the professional archivist act in a more critical, creative and efficient organization and management of archival information.