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Mostrando ítems 11-20 de 2170
Linking customer satisfaction, quality, and strategic planningLinking customer satisfaction, quality, and strategic planning
(RAE - Revista de Administracao de EmpresasRAE - Revista de Administração de EmpresasRAE-Revista de Administração de Empresas, 2000)
Dysfunctional customer behavior and service employees tacticsComportamento disfuncional do consumidor e táticas dos funcionários de serviços
(Universidade Federal de Santa Maria, 2019)
Service and Document Based Interoperability for European eCustoms Solutions
(Universidad de Talca, 2008)
Ubiquitous client side customization of Web applications
(IEEE, 2011)
JavaScript has empowered users of Web applications. Using tools like Greasemonkey they can customize the application according to their specific needs through the injection of user scripts. The implementation approach, ...
The different roles of switching costs on the satisfaction-loyalty relationship
(Emerald Group Publishing Ltd., 2009)
Purpose - The purpose of this paper is to develop and empirically test the antecedent, mediating and moderating role of switching costs on the relationship between satisfaction and loyalty. Design/methodology/approach - ...
Customer relationship management y fidelización del cliente en la empresa distribuciones representaciones ornavital oriente S.A.C. filial Tocache, 2022
(Universidad de HuánucoPE, 2022)
Este trabajo de investigación se llevó a cabo con el objetivo de
analizar de qué manera el customer relationship management se relaciona
con la fidelización del cliente en Empresa DIREOR S.A.C., Filial Tocache,
2022. ...