Other
Evaluation Method of Variables and Indicators for Surgery Block Process Using Process Mining and Data Visualization
Fecha
2021-01-01Registro en:
21903018
10.1007/978-3-030-57566-3_16
21903026
Smart Innovation, Systems and Technologies
2-s2.0-85098146420
SCOPUS_ID:85098146420
0000 0001 2196 144X
Autor
Rojas-Candio, Piero
Villantoy-Pasapera, Arturo
Armas-Aguirre, Jimmy
Aguirre-Mayorga, Santiago
Institución
Resumen
In this paper, we proposed a method that allows us to formulate and evaluate process mining indicators through questions related to the process traceability, and to bring about a clear understanding of the process variables through data visualization techniques. This proposal identifies bottlenecks and violations of policies that arise due to the difficulty of carrying out measurements and analysis for the improvement of process quality assurance and process transformation. The proposal validation was carried out in a health clinic in Lima (Peru) with data obtained from an information system that supports the surgery block process. Finally, the results contribute to the optimization of decision-making by the medical staff involved in the surgery block process.