Use of organizational knowledge assessment (OKA) to analyze knowledge management in a public sector organization
O uso do organizational knowledge assessment (OKA) para análise da gestão do conhecimento em uma organização pública
| dc.creator | Neves Júnior, Oscar Pedro | |
| dc.creator | Marinho, Sidnei Vieira | |
| dc.date | 2018-07-18 | |
| dc.date.accessioned | 2023-09-27T14:56:41Z | |
| dc.date.available | 2023-09-27T14:56:41Z | |
| dc.identifier | https://periodicos.ufsm.br/reaufsm/article/view/14155 | |
| dc.identifier | 10.5902/1983465914155 | |
| dc.identifier.uri | https://repositorioslatinoamericanos.uchile.cl/handle/2250/8923999 | |
| dc.description | Knowledge Management is increasingly becoming important to enable organizations to sustain competitive advantages and increase the efficiency of their processes. As part of this process, it is increasingly necessary to identify an organization’s level of Knowledge Management (KM). To achieve this, public sector organizations must undertake exercises to diagnose their KM practices, as a means of evaluating and improving the quality of their information. This paper deals with the issue of KM in Public Administration, specifically in a Civil Defense Secretariat, with the specific objective of quantifying KM practices using the OKA Method. This method has been developed to identify the KM status of an organization by administrating a questionnaire containing 199 questions to collect data on metrics developed to measure each of the dimensions of knowledge management. The results show that this organization needs to promote implementation and dissemination of KM practices, encouraging information flows, facilitating communication, targeting alignment of strategies, and defining common objectives with all employees.Knowledge Management is increasingly becoming important to enable organizations to sustain competitive advantages and increase the efficiency of their processes. As part of this process, it is increasingly necessary to identify an organization’s level of Knowledge Management (KM). To achieve this, public sector organizations must undertake exercises to diagnose their KM practices, as a means of evaluating and improving the quality of their information. This paper deals with the issue of KM in Public Administration, specifically in a Civil Defense Secretariat, with the specific objective of quantifying KM practices using the OKA Method. This method has been developed to identify the KM status of an organization by administrating a questionnaire containing 199 questions to collect data on metrics developed to measure each of the dimensions of knowledge management. The results show that this organization needs to promote implementation and dissemination of KM practices, encouraging information flows, facilitating communication, targeting alignment of strategies, and defining common objectives with all employees. | en-US |
| dc.description | A Gestão do Conhecimento nas organizações está se tornando cada vez mais importante para sustentar a vantagem competitiva e a eficiência de seus processos. Assim, cada vez mais é necessário identificar o nível da Gestão do Conhecimento (GC) nas organizações. Para que isto ocorra, é preciso que as organizações públicas façam um diagnóstico nas práticas de GC, como forma de verificar e melhorar a qualidade de suas informações. O artigo aborda o tema na Administração Pública, Secretaria de Defesa Civil, com o objetivo de quantificar as práticas da GC através do método OKA. O método objetiva identificar a situação da GC nas organizações através da aplicação de um questionário com 199 questões, baseando-se em métricas elaboradas para medir cada uma das dimensões estabelecidas. Os resultados da pesquisa mostraram que é necessário que a organização promova a implementação e o compartilhamento das práticas de GC, instigando o fluxo de informações, facilitando a comunicação, o alinhamento das estratégias e estabelecendo objetivos comuns com todos os funcionários. | pt-BR |
| dc.format | application/pdf | |
| dc.format | application/pdf | |
| dc.language | por | |
| dc.language | eng | |
| dc.publisher | Universidade Federal de Santa Maria | en-US |
| dc.relation | https://periodicos.ufsm.br/reaufsm/article/view/14155/pdf | |
| dc.relation | https://periodicos.ufsm.br/reaufsm/article/view/14155/pdf_1 | |
| dc.rights | Copyright (c) 2018 Revista de Administração da UFSM | pt-BR |
| dc.source | Revista de Administração da UFSM; Vol. 11 No. 2 (2018): Abr-Jun; 290-307 | en-US |
| dc.source | Revista de Administração da UFSM; Vol. 11 Núm. 2 (2018): Abr-Jun; 290-307 | es-ES |
| dc.source | Revista de Administração da UFSM; v. 11 n. 2 (2018): Abr-Jun; 290-307 | pt-BR |
| dc.source | 1983-4659 | |
| dc.source | 1983-4659 | |
| dc.title | Use of organizational knowledge assessment (OKA) to analyze knowledge management in a public sector organization | en-US |
| dc.title | O uso do organizational knowledge assessment (OKA) para análise da gestão do conhecimento em uma organização pública | pt-BR |
| dc.type | info:eu-repo/semantics/article | |
| dc.type | info:eu-repo/semantics/publishedVersion |