Mejorar el proceso del modelo integrado de planeación y gestión de empresas públicas del Municipio de Rivera Huila

Abstract

Abstract The objective of this research is to analyze and improve the implementation of the Integrated Planning and Management Model (MIPG) in the internal and external control processes of Empresas Públicas S.A. E.S.P. of the Municipality of Rivera-Huila. To achieve this, a predictive development approach has been adopted, based on the best practices of the PMI (Project Management Institute). An Action Plan matrix has been created for the operational, managerial and human talent areas, in order to focus the added value component in the formulation of improvement actions. These actions are aligned with Decree 612 of 2018, which establishes the institutional objectives, projects and those responsible for each of the entity's processes. The results indicate that the Annual Training Plan plays a fundamental role in the process of obtaining accreditation in the provision of services. To achieve this objective, it is essential that the human talent linked to the institution develop the necessary skills to provide an efficient service, with a social focus and focused on the humanization of the service. In summary, this work focuses on improving the implementation of the MIPG in Public Companies of the Rivera-Huila Municipality, through the application of a predictive approach and the use of the Action Plan matrix. The importance of the Annual Training Plan to achieve accreditation in the provision of services is highlighted, with a focus on improving human talent and the quality of the service provided.