dc.contributorMATERKO, Robson
dc.contributorhttp://lattes.cnpq.br/9252035387266132
dc.creatorFEITOSA JÚNIOR, Ivan Antonio
dc.creatorSOUZA, João Batista Almeida
dc.date.accessioned2022-10-24T16:46:24Z
dc.date.accessioned2023-08-31T23:41:01Z
dc.date.available2022-10-24T16:46:24Z
dc.date.available2023-08-31T23:41:01Z
dc.date.created2022-10-24T16:46:24Z
dc.date.issued2017
dc.identifierFEITOSA JÚNIOR, Ivan Antonio; SOUZA, João Batista Almeida. Avaliação dos serviços do sistema integrado de atendimento ao cidadão – siac/unidade centro, na percepção do usuário/cidadão. Orientador: Robson Materko. 2017. 29 f. Trabalho de Conclusão de Curso (Graduação em Administração Pública) – Departamento de Educação a Distância, Universidade Federal do Amapá, Macapá, 2017. Disponível em: http://repositorio.unifap.br:80/jspui/handle/123456789/1189. Acesso em:.
dc.identifierhttp://repositorio.unifap.br:80/jspui/handle/123456789/1189
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/8568899
dc.description.abstractThe present article aims to evaluate the services of the Integrated Citizen Attendance System - SIAC Centro unit, in the perception of the user / citizen. For this, a descriptive, exploratory and qualitative research was carried out, with a sample of 100 (one hundred) users who seek care in said Integrated System, through a form with closed questions. The results of the research show that efficiency, clarity, objectivity of information, promptness, receptivity, performance, cordiality, responsibility, satisfaction, among others, are part of the service performed by the servers of said System. It is concluded that these results are reflected in the functional investment that the Agency provides with its employees, through a training program, which covers several points related to excellence, such as: emotional intelligence, interpersonal relationships, humanized care, Motivation and performance at work; As well as commitment, etc., that prepare the servers to develop a quality service in front of the users' needs. However, the research also showed that the infrastructure of the Integrated Citizen Attendance System - SIAC Centro unit still does not serve users with special needs, as it was found that in their dependencies, the access of wheelchair users is limited, because they do not Have an accessible elevator, that is, adapted to this clientele, besides the ramp does not meet the requirements of the Brazilian Association of Technical Standards - ABNT, among other important adjustments to favor social inclusion.
dc.publisherUniversidade Federal do Amapá
dc.publisherBrasil
dc.rightshttp://creativecommons.org/licenses/by-nc-nd/3.0/us/
dc.rightsAcesso Aberto
dc.rightsAttribution-NonCommercial-NoDerivs 3.0 United States
dc.source1 CD-ROM
dc.subjectAtendimento
dc.subjectSistema integrado
dc.subjectUsuário/cidadão
dc.subjectInclusão social
dc.titleAvaliação dos serviços do sistema integrado de atendimento ao cidadão – SIAC/unidade centro, na percepção do usuário/cidadão
dc.typeTrabalho de Conclusão de Curso - Graduação


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