Service companies are concerned about critical activities that are most prone to errors, because when they do occur, they require time and money to fix. Some of the most critical operations are billing. In some situations there are problems with the final document, usually due to errors of use, changes and defects, etc. The purpose of this case study is to know what is the diagnosis and description of the error management of the billing and reservation system of the JARED hotel in the Ricaurte parish. Electronic invoicing systems support all physical and digital receipts. One of the characteristics of billing systems is that they significantly reduce the monthly cost of office supplies and the distribution time per issued document. The electronic invoice complies with the legal requirements of traditional receipts and guarantees, among other things, the authenticity of the origin and the accuracy of its content, generating greater legal certainty and reducing the risk of fraud and tax evasion. This results in slowness and fiscal ignorance that leads companies to enter incorrect information on the invoice, which, in addition to delaying accounting, can also cause a series of problems in the tax administration. As the main conclusion of this case study, I can say that after analyzing the current state of the Hotel Jared and carrying out the pertinent studies, the result obtained is the dissatisfaction of the tourists, that is, they are not satisfied with the services that are currently offered. they provide. of this hotel company for not meeting their expectations, needs and comfort for a pleasant stay.Service companies are concerned about critical activities that are most prone to errors, because when they do occur, they require time and money to fix. Some of the most critical operations are billing. In some situations there are problems with the final document, usually due to errors of use, changes and defects, etc. The purpose of this case study is to know what is the diagnosis and description of the error management of the billing and reservation system of the JARED hotel in the Ricaurte parish. Electronic invoicing systems support all physical and digital receipts. One of the characteristics of billing systems is that they significantly reduce the monthly cost of office supplies and the distribution time per issued document. The electronic invoice complies with the legal requirements of traditional receipts and guarantees, among other things, the authenticity of the origin and the accuracy of its content, generating greater legal certainty and reducing the risk of fraud and tax evasion. This results in slowness and fiscal ignorance that leads companies to enter incorrect information on the invoice, which, in addition to delaying accounting, can also cause a series of problems in the tax administration. As the main conclusion of this case study, I can say that after analyzing the current state of the Hotel Jared and carrying out the pertinent studies, the result obtained is the dissatisfaction of the tourists, that is, they are not satisfied with the services that are currently offered. they provide. of this hotel company for not meeting their expectations, needs and comfort for a pleasant stay.Las empresas de servicios están preocupadas por las actividades críticas que son más propensas a errores, porque cuando ocurren, requieren tiempo y dinero para solucionarlos. Algunas de las operaciones más críticas son la facturación. En algunas situaciones hay problemas con el documento final, generalmente debido a errores de uso, cambios y defectos, etc. El propósito de este estudio de caso es para saber cuál es el diagnóstico y descripción de la gestión de errores del sistema de facturación y reserva del hotel JARED de la parroquia Ricaurte. Los sistemas de facturación electrónica admiten todos los recibos físicos y digitales. Una de las características de los sistemas de facturación es que reduce significativamente el costo mensual de los útiles de oficina y el tiempo de distribución por documento emitido. La factura electrónica cumple con los requisitos legales de los recibos tradicionales y garantiza, entre otras cosas, la autenticidad del origen y la exactitud de su contenido, generando mayor seguridad jurídica y reduciendo el riesgo de fraude y evasión fiscal. Esto trae como consecuencia la lentitud y el desconocimiento fiscal que lleva a las empresas a ingresar información incorrecta en la factura, lo que, además de retrasar la realización de la contabilidad, también puede ocasionar una serie de problemas en la administración tributaria. Como principal conclusión de este caso de estudio puedo decir que luego de analizar el estado actual del Hotel Jared y realizar los estudios pertinentes, el resultado obtenido es la insatisfacción de los turistas, es decir, no están satisfechos con los servicios que actualmente se ofrecen. ellos proveen. de esta empresa hotelera por no cumplir con sus expectativas, necesidades y comodidad para una estadía placentera.