A case study is presented below that initially addresses Disruptive Communication Campaigns about their appearance and the objective for which this are implemented by companies. The research is developed around the De Prati department store, taking into consideration the campaigns published on its portals and public social networks, with the aim of assessing its contribution like a tool for the construction of citizenship. For this research, an observation sheet and an interview were applied like techniques implemented in the data collection procedure. The results of this case study indicate that effectively Disruptive Communication Campaigns influence consumer behavior, attitudes and ideas, hence the importance of De Prati store implementing this type of advertising. For this reason, it is vitally important that professionals in the marketing or advertising areas of Ecuadorian companies get involved with this new concept of campaign in order that they become interested in them and can take advantage of them from their role as commercial entities and later can contribute positively to the community.A case study is presented below that initially addresses Disruptive Communication Campaigns about their appearance and the objective for which this are implemented by companies. The research is developed around the De Prati department store, taking into consideration the campaigns published on its portals and public social networks, with the aim of assessing its contribution like a tool for the construction of citizenship. For this research, an observation sheet and an interview were applied like techniques implemented in the data collection procedure. The results of this case study indicate that effectively Disruptive Communication Campaigns influence consumer behavior, attitudes and ideas, hence the importance of De Prati store implementing this type of advertising. For this reason, it is vitally important that professionals in the marketing or advertising areas of Ecuadorian companies get involved with this new concept of campaign in order that they become interested in them and can take advantage of them from their role as commercial entities and later can contribute positively to the community.Se presenta a continuación un estudio de caso que inicialmente aborda a las campañas comunicacionales disruptivas desde su aparición y el objetivo para las que son implementadas por las empresas. La investigación se desarrolla en torno a la tienda departamental De Prati, teniendo en consideración las campañas publicadas en sus portales y redes sociales públicas, con el objetivo de valorar su aporte como herramienta para la construcción de ciudadanía, para lo cual se aplicó una ficha de observación y entrevista como técnicas implementadas en el procedimiento de recopilación de datos. Los resultados de este estudio de caso indican que efectivamente las campañas comunicacionales disruptivas influyen en el comportamiento, actitudes e ideas de los consumidores, de ahí la importancia de que tienda De Prati implemente este tipo de publicidad. Por tal motivo, es de vital importancia que los profesionales de las áreas de marketing o publicidad de las empresas ecuatorianas se involucren con este concepto nuevo de campaña con la finalidad de que se interesen en ellos y puedan aprovecharlos desde su rol como entidades comerciales y posteriormente puedan aportar positivamente en la colectividad.