Propuesta de un modelo de programación y ruteo para una empresa en Bogotá que presta servicios de atención domiciliaria

dc.contributorRocha González, Jair Eduardo
dc.contributorSociedad, Economía y Productividad - SEPRO
dc.creatorGil Castellanos, Luis Eduardo
dc.date.accessioned2022-11-09T14:28:27Z
dc.date.accessioned2023-06-06T23:11:05Z
dc.date.available2022-11-09T14:28:27Z
dc.date.available2023-06-06T23:11:05Z
dc.date.created2022-11-09T14:28:27Z
dc.date.issued2022-11-08
dc.identifierhttps://repositorio.unal.edu.co/handle/unal/82667
dc.identifierUniversidad Nacional de Colombia
dc.identifierRepositorio Institucional Universidad Nacional de Colombia
dc.identifierhttps://repositorio.unal.edu.co/
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/6651139
dc.description.abstractLas empresas que prestan servicios de atención médica domiciliaria han visto un incremento en la demanda de pacientes durante los últimos años, principalmente como resultado del envejecimiento de la población. En este contexto, las ineficiencias en los procesos de prestación de servicios se han vuelto evidentes, por lo tanto, es necesario que las organizaciones mejoren su rendimiento operativo para seguir siendo competitivas en un mercado cada vez más exigente. Teniendo en cuenta lo anterior, en este trabajo se propone un modelo de programación y enrutamiento para una compañía en Bogotá que ofrece este tipo de servicios, con el fin de disminuir los costos de las rutas. En primer lugar, se realiza la caracterización del proceso de programación y ruteo, identificando las políticas bajo las cuales se lleva a cabo el proceso y varios aspectos adicionales relacionados con su funcionamiento. Luego, se utiliza un enfoque de descomposición para relajar la complejidad del problema, lo que da como resultado tres formulaciones matemáticas interconectadas que en conjunto representan adecuadamente el problema. Finalmente, se comparan los resultados de la empresa con las soluciones obtenidas a partir del modelo, demostrando estadísticamente que la solución propuesta ofrece un mejor desempeño. Con un nivel de confianza del 95 %, se puede afirmar que los resultados mejoran entre 20,426 kilómetros y 34,174 kilómetros. Esto significa una reducción mensual del 33%, es decir, 655 kilómetros. (Texto tomado de la fuente)
dc.description.abstractCompanies that provide home health care services have seen an increase in patient demand in recent years, mainly as a result of the aging population. In this context, inefficiencies in service delivery processes have become evident, therefore, it is necessary for organizations to improve their operational performance to remain competitive in an increasingly demanding market. Taking into account the above, this paper proposes a programming and routing model for a company in Bogot´a that offers this type of service, in order to reduce route costs. First, the programming and routing process is characterized, identifying the policies under which the process is carried out and several additional aspects related to its operation. A decomposition approach is then used to relax the complexity of the problem, resulting in three interconnected mathematical formulations that together adequately represent the problem. Finally, the results of the company are compared with the solutions obtained from the model, statistically demonstrating that the proposed solution offers better performance. With a confidence level of 95 %, it can be stated that the results improve between 20,426 kilometers and 34,174 kilometers. This means a monthly reduction of 33 %, that is, 655 kilometers.
dc.languagespa
dc.publisherUniversidad Nacional de Colombia
dc.publisherBogotá - Ingeniería - Maestría en Ingeniería - Ingeniería Industrial
dc.publisherFacultad de Ingeniería
dc.publisherBogotá, Colombia
dc.publisherUniversidad Nacional de Colombia - Sede Bogotá
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dc.relationRedCol
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dc.rightsAtribución-NoComercial-SinDerivadas 4.0 Internacional
dc.rightshttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rightsinfo:eu-repo/semantics/openAccess
dc.titlePropuesta de un modelo de programación y ruteo para una empresa en Bogotá que presta servicios de atención domiciliaria
dc.typeTrabajo de grado - Maestría


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