bachelorThesis
Análisis del rendimiento financiero de las COAC del segmento 1 radicadas en la ciudad de Quito por aplicación de la ISO 9001 en el periodo 2019-2021.
Fecha
2023-02Autor
Baquero Duque, Yabel Dave
Institución
Resumen
Nowadays, financial entities need to implement quality certifications since the financial system is constantly
growing. Thus, entities acquire standards, policies, and requirements to improve financial performance.
The purpose of this research is to analyze the financial performance of Savings and Credit Cooperatives in
one segment located in Quito city by applying ISO 9001 during 2019-2021. The methodology corresponds
to a mixed approach, considering a level of study of a descriptive type and field methodology,
complemented with an inductive-deductive method, through a survey, with a Likert-type response option,
that conducts the three COAC of segment one that currently implements the ISO 9001 standard.
The results show a good correlation between quality fand financial performance. It emphasizes that this
relationship is significant during the study period. Therefore, the results are better, as well as the survey of
COAC managers to establish qualitative and quantitative information on the characteristics of the process
that allow delivering a methodological proposal more in line to these types of organizations.