A competitive intelligence model based on information literacy: organizational competitiveness in the context of the 4th Industrial Revolution

Abstract

This paper investigated how information literacy and competitive intelligence are connected in business management and information science fields. It demonstrates the contribution of information literacy in the phases of the competitive intelligence process. This paper is relevant, since the model supports creativity and collaborative innovation in small businesses in the context of Industry 4.0. Furthermore, it contributed to connect the information science and business management fields, so it is multidisciplinary. It also proposes a theoretical model of information literacy and competitive intelligence in the context of Industry 4.0, which can be used for applied research. The methodology was developed based on a systematic literature review (SLR) of information literature and competitive intelligence. These concepts contribute to the development of a framework and a conceptual model in which the three themes are interconnected and demonstrate that information literacy can efficiently contribute to the competitive intelligence process, especially in the context of the Fourth Industrial Revolution.