bachelorThesis
Diseño e implementación de un prototipo de sistema IVR ( Interactive Voice Response), utilizando ASTERISK, para la Universidad Politécnica Salesiana Quito-Campus Sur.
Fecha
2013-11Autor
Sinchire Arrobo, Marcia Fernanda
Institución
Resumen
The idea of using IVR systems has increased considerably, because of companies
and institutions seek to improve its relationship with customers and reduce operating
costs. It is for this reason that this project provides to the Universidad Politécnica
Salesiana Quito-Campus Sur an IVR System prototype using Asterisk 1.8.5 and
Centos 6.2 operating system. The system allows the students be able to consult by
phone some academic and financial personal data. The prototype interacts with
databases, managed by MySQL and invoked from Asterisk using the programming
language PHP. Also, it were used VoIP and SIP for communication between the
server and the end device. This made possible the verification of the proper operation
of the prototype. This project concludes an estimation of the systems’ level of
acceptance from students. Such estimation provided a positive result so to warrant its
successful implementation if at any time the project is implemented in the UPS
production network.