Propuesta de estrategias para el mejoramiento de la calidad de los servicios al usuario externo en la Unidad de Cuidados Intensivos del Hospital Vicente Corral Moscoso Cuenca - Ecuador

Abstract

With the Proposal of these of strategies is to improve the quality of the services, for which will determine the level of satisfaction of the external users and the staff working in the Intensive Care Unit UCI and this way achieve a efficiency and effectiveness when provide the service and achieving so obtain the customer satisfaction.