| dc.description.abstract | In the following investigation, we studied the behavior of Transantiago’s bus non
fare evaders users, in order to find those variables that better capture the non-evaders
user behavior in comparison to the evader, and identify non-evaders passenger
profiles. To carry out the analysis, the data obtained from a previously designed survey
was used as an information source, which was applied to the users on board the buses
during the month of July 2017, resulting in a sample size of 503 interviewees. The
survey was presented as a work of the university, about the perception of the quality of
the buses of the Transantiago, but included questions on several aspects of fare
evasion behavior.
By means of a factorial analysis we found six dimensions that explain the
motivation of users to pay the fare: (1) behavior and social norms, (2) image of transport
service, (3) acceptance, (4) planning, anti-evasive measures and (6) fear of control.
The factorial model showed that behavior and social norms captured the highest
percentage of data variability and that values, social, ideological and legal/illicit effects
were key explanatory factors for non-evasion.
A descriptive analysis with the socio-demographic characteristics and
characteristics of the trip, and a hierarchical and non-hierarchical cluster analysis using
a series of categorical variables, were obtained three groups of non-evaders: (1)
tendency to evader, (2) discontent-compliant and (3) convinced. The non-evaders with
tendency to evader were the smallest group and presented characteristics that lead to
non-payment. On the contrary, discontent-compliant evaders were the most frequent,
were not satisfied with the transport service, however they respect the rules and
consider them at the time of payment. Clusters did not present significant differences
in their socio-demographic characteristics. Finally, we identify the variables that
influence the perception of measures against fare evasion. | |
