Análise de eficiência entre agências de uma instituição financeira cooperativa

Abstract

The present study verified through the DEA (Data Envelopment Analysis) which agencies of SICREDI Central Region are efficient, to the point of being considered as a reference for the others, in the year 2016. The research is classified, as to its purpose, in descriptive, and as to the means of investigation, in documentary. The method and approach employed are, respectively, the qualitative and the deductive. In order to achieve the proposed objectives, the DEA-CCR model with input and output orientation was applied using the SIAD (Integrated Decision Support System) software, the standard, inverted, composite and target efficiency frontiers inefficient agencies. By the standard border, it was possible to identify the efficient agencies (benchmarks). Also, to answer the study's problem, the efficiency ranking of agencies with output orientation was constructed, comparing with the respective efficient and inefficient agencies, and proposing improvement targets for inefficiencies to achieve efficiency. It was concluded that 40% of the agencies were considered efficient, and it was obtained that DMU 10 was the most efficient, and inefficient need to correct their deficit of outputs 1 and 2 in values greater than 10%. And by comparing the data provided by DEA with the targets stipulated by SICREDI, it was found that 92% was above with a maximum variation of 58% and 44%, minimum variation of -33% and -2%, and the average variation of 16, 42% and 16.75% for output 1 and 2 respectively.