Diseño de un modelo de mejora articulable con un sistema de calidad bajo la NTC-ISO 9001:2015 para un laboratorio ambiental del departamento de Santander

Abstract

In this research, an improvement model was designed for an environmental laboratory in the department of Santander. The proposed model focused on supporting organizations that have a quality management system under the NTC-ISO 9001: 2015 to improve their performance through the continuous generation of proposals and improvement projects derived from the analysis of information and the generation of of knowledge, to create value and mark a differential against its competitors. The model was designed based on the results of the evaluation of customer satisfaction and the opinion of the members of the organization under study regarding the maturity of the improvement and against good improvement practices. This model is made up of 6 chapters: leadership, prospective, resource management, improvement projects, performance evaluation and learning, and is proposed under the structure of the PHVA cycle. The model was validated by experts and through the development of two satisfactory pilots, the applicability of the guidelines set forth in the chapter on improvement projects was demonstrated, which corresponds to making the model and allows the organization to explore financing options and advance on the path to development of corporate entrepreneurship and innovation projects. In the purchasing pilot, productivity was increased by reducing cycle time by 66% and raw material consumption by 100%, and in the sample reception pilot, the maximum reception capacity was increased by 67%.