Implementación de una aplicación móvil para disminuir el tiempo de respuesta ante peticiones de soporte técnico en la empresa NETICS

Abstract

Netics de Colombia S.A.S is a company from Norte de Santander with extensive experience in the telecommunications sector in network services in rural and urban areas of the department, capable of leading and creating its projects efficiently for the benefit of the population.

At the beginning of the execution of the practices, a fundamental problem was identified: The number of requests for technical support with respect to changes in the password and Wi-Fi network name, together with requests for billing and suspension of the service, increased between 15 and 20 per day, generating administrative wear because the support is made in a personalized way. Based on the above, the mobile technical support application implementation project was created.