Diseño de información documentada del sistema de gestión de calidad de la empresa de software basados en los requisitos de la NTC ISO 9001:2015

Abstract

The purpose of this graduation project is to design a quality management system based on the requirements documented of the NTC ISO 9001: 2015. Descriptive research is used for the development and the first stage is to apply a self-assessment of the organization, which allows identifying compliance with the documented information requirements of NTC ISO 9001: 2015, as a result, the sections that are not in accordance with the standard were identified. In order to comply with the objectives of the graduation project documentation that is in accordance with the needs of the organization is designed and its structure according to the requirements established in the sections of NTC ISO 9001: 2015 where it specifies clearly the need to maintain and control the documented information as support for the processes or objective evidence to the development of activities such as the following sections: Quality management system, steps to identify risks and opportunities, evaluation of performance, customer satisfaction, and taking corrective actions or continuous improvement, which will generate a significant impact on the software company and reverberates to certification in ISO 9001: 2015.