Diseño de un proceso de gestión del desarrollo del personal en una concesionaria vial colombiana en el marco de una gestión integral por procesos

Abstract

This study aims to structure a proposal for the staff development process, with scope for performance evaluation and job training threads. Here we also include monitoring of management results, as a proposal for strengthening the skills and abilities of the collaborators of the study concessionaire.

We see a brief summary of the most relevant aspects of process management worldwide. Then we examine the gaps of the studied concessionaire with respect to the global standards of the personnel development process. Additionally, the justification and the objectives involved in the research are presented.

The state of the art of process management in the area of human management, the personnel development process and the sub-processes of personnel training and work performance are related with the studied concessionaire, including related concepts and methodological tools for their adequate management.

The methodological framework is described and the type of research.

The sub-processes for creating and/or updating positions, job performance management and job development management are designed, in addition to the tools that support each sub-process within the framework of comprehensive process management (job description, performance evaluation, training plan).

Finally, the results and conclusions are described.