Efecto del liderazgo ético sobre la calidad de vida laboral en organizaciones del sector servicios en Colombia: el rol de la justicia organizacional

Abstract

The objective of this research was to study the effect that ethical leadership exerts on the quality of working life perceived by workers of companies in the service sector in Colombia and to examine whether organizational justice plays a mediating role in this relationship. The study is of a predictive explanatory nature and a non-experimental cross-sectional design, with a non-probabilistic sample of 503 workers from companies belonging to the indicated sector. The participants responded to standardized instruments adapted to the population, which made it possible to evaluate the perceptions of each of the variables studied; Ethical Leadership Questionnaire (ELQ), Professional Life Quality Questionnaire (CVP-35) and Organizational Justice Questionnaire (COJS). The service sector in Colombia was studied, as it is one of the most representative sectors in the labor market and has the greatest impact on productivity. Likewise, this sector was considered given the complex conditions of the market and its dynamics, the challenges of social responsibility, the commitment to interest groups and the demand for transparency that these organizations have. The data analysis was carried out with descriptive, correlational and multivariate statistical techniques, including structural equation models, which allowed identifying causal sequences between the examined variables and establishing the proposed mediating effect of the organizational justice variable in the relationship between ethical leadership and the quality of working life. The result was the validation of the proposed conceptual model, according to which ethical leadership influences the perception of the quality of work life and that this relationship is mediated by organizational justice. The findings of this study have implications for the administration, direction and management of organizations, insofar as they will improve the understanding of the relationships and the determinants of the individual, relational and working conditions factors involved in development. of more ethical, equitable and well-being work environments in the organizations of the studied sector.