Educating the future generation of service innovators in emerging markets: A tale from the land of 100000 lakes

dc.creatorFerruzca-Navarro, Marco Vinicio
dc.creatorTossavainen, Päivi J.
dc.creatorKaartti, Virpi
dc.date.accessioned2018-03-02T16:55:45Z
dc.date.available2018-03-02T16:55:45Z
dc.date.created2018-03-02T16:55:45Z
dc.date.issued2016-09-08
dc.identifierFerruzca, M., Tossavainen, P. J., & Kaartti, V. (2016). Educating the future generation of service innovators in emerging markets: A tale from the land of 100000 lakes. RESER 2016 Conference Proceedings (8-10 september 2016 : Naples, Italy) / by Schletz. Consultado el 2 de marzo de 2018, RESER (European Association for Research on Services): http://reser-online.net/?p=108
dc.identifierhttp://hdl.handle.net/11191/5683
dc.description.abstractThis paper highlights the role of Higher Educations Institutions in educating the future generation of service innovators and their potential contribution to the service industry growth in emerging economies. In this study, first a global view of service innovation programs in HEIs shows the progress of service innovation education. Second, a single case of service innovation program in the land of 100,000 lakes is presented. This case serves as a trigger to consider how to embed service innovation education in emergent economies to strengthen their future innovation capabilities. The study suggests that educational transformations need to take place for this purpose. Download full proceedings http://reser-online.net/?p=108
dc.languageeng
dc.publisherRESER (The European Association for REsearch on SERvices)
dc.publisherUniversity of Naples "Federico II"
dc.rightshttp://creativecommons.org/licenses/by-nc-nd/4.0
dc.rightsAcceso abierto
dc.rightsAtribución-NoComercial-SinDerivadas
dc.subjectService design; service innovation; design education; design management.
dc.titleEducating the future generation of service innovators in emerging markets: A tale from the land of 100000 lakes
dc.typeconferenceProceedings


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