| dc.description.abstract | The research work described below arises because the problems presented at the
Centro SCT, There isn’t a system which takes control and efficient monitoring of
requests made by Information Technologies (IT) users, so that, from the results
obtained through Application of the surveys, the target proposed was structure a
computer system that runs on the intranet, which can be controlled and monitored the
request IT users.
Was carried out following an investigation of the different factors affecting this issue,
to validate these variables was conducted a survey sample selected to people from
the Centro SCT, regardless of the position designated.
The most frequent factors identified in this study, diagnosis, were as follows: The lack
of control in the request users to Departamento de Informática and the lack of
monitoring for monitoring request, also the absence from a source that would verify,
the Departamento de Informática, completion of the services performed by the IT
user’s attention.
With the validation of the results of the surveys, proposed to structure system for
control and monitoring of the request IT users at the Centro SCT Michoacán, which
take an effective control and monitoring of the requests that make IT users. | |
