Proposta de um sistema de gestão ambiental para empresas de diagnóstico por imagem

Abstract

The environmental question has been approached more frequently in our current society, the ways of structuring the consumption goods have demanded new models of entrepeneurial and environmental management, increasing the commitment and the social responsability. This study aimed to propose a system of social-environmental management for companies which offer diagnosis through images by analysing the organizational changes, related to the processes, and the administrative ones, facing the management of their residues. It is an exploratory study case with a qualitative approach aiming to develop a proposal of implementing a system of social-environmental management for companies of image diagnosis, to verify the practice developed by the company which are related to the social-environmental management, to observe the level of commitment in their human resources, to raise the necessity and benefits in implementing this system, to propose actions which allow such implementation and, finally, diagnose the obtained results from this system. The data collecting was through a non-participating observation of the infra-structure and the trajectory of the residues by using a questionnaire and informal interview applied to the member of the comission in the studied program. As a result, it was found the characterization of the residue management in all stages of the process and the descriptions of the actions involved in this process. Through the collected data by means of interviews it was identified the trajectory and the actions developed in order to implement the project proposed in the company as well as the strategies used to make people sensitive about it, the steps taken, the challenges faced, the innovations and the overcoming result from the work implementation. It was noticed the need of an interaction of the processes of environmental management related to safety, health and social responsability in business, trying to look for a better interaction and life quality.