Estudo de caso sobre o atendimento remoto aos clientes de uma empresa representante de equipamentos de automação

dc.contributorPereira, Adriana Soares
dc.contributorSilveira, Sidnei Renato
dc.creatorRosário, Dyeison Patrique Vogel do
dc.date.accessioned2018-04-03T21:41:42Z
dc.date.available2018-04-03T21:41:42Z
dc.date.created2018-04-03T21:41:42Z
dc.date.issued2017-12-11
dc.identifierhttp://repositorio.ufsm.br/handle/1/12848
dc.description.abstractThis paper presents the development of a case study on the remote customer service of a company representative of automation equipment, seeking to apply a study on its practices and solution in the remote service sector of the company. The main res]ult is to measure the satisfaction and importance of this service offered by the company, aiming in the future to improve the service provided through the creation of profiles of the company's customers.
dc.publisherUniversidade Federal de Santa Maria
dc.publisherBrasil
dc.publisherUFSM
dc.publisherUFSM Frederico Westphalen
dc.rightshttp://creativecommons.org/licenses/by-nc-sa/4.0/
dc.rightsAcesso Aberto
dc.subjectHelp desk
dc.subjectRemote access
dc.subjectAttendance
dc.subjectAcesso remoto
dc.titleEstudo de caso sobre o atendimento remoto aos clientes de uma empresa representante de equipamentos de automação
dc.typeTrabalho de Conclusão de Curso de Graduação


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