Avaliação da satisfação dos usuários do sistema de informações para o ensino na Unipampa – campus Alegrete

Abstract

With the evident characterization of a globalized world and the advance of technology in all sectors, current organizations need to create dynamic and efficient communication mechanisms in order to establish a satisfactory service. Both in the public and private sectors this concern is of utmost importance. In the case of public institutions, there are those which offer higher education and are known in this country (Brazil) as Federal Universities. Among these we have the Universidade Federal do Pampa (UNIPAMPA) – Campus Alegrete. A new institution on the western frontier of Rio Grande do Sul state. This University uses an internal system called systems of information for teaching (SIE) – an academic module which works generating and manipulating information about its students and which is operated by some of its staff. Due to its recent application the systems is still lacking in some important functions and services. Moreover, understanding its complexity also contributes to making the institutions work more difficult. With this situation explained a survey was carried out with the specific aim of evaluating user satisfaction of the SIE academic module. The kind of survey was a case study and involved ten members of the staff. The results showed that the system has a partial acceptance by its users. However, with the perfecting of some items, satisfaction could grow and result in an improved acceptance by the staff using the systems.