Optimización de tiempos de respuesta de la empresa Transporte Ambulatorio Medico Ltda.

Abstract

The purpose of the present study is to show how was optimized the response time of an ambulance company in Bogotá, Colombia and how it has helped to improve the quality and bid of the emergency services in the city. The name of this company is “Transporte Ambulatorio Medico Ltda”. An overview of its history is provided in the present document. In order to demonstrate that these improvements were occurred, The Present project was based in a previous study published by Andes University versus a sampling development done by the authors of the present project, reflecting the different results. Using the principles of queuing theory and statistical tools let the authors get the conclusion of the present project.Finally, the authors also propose a possible solution to further improve in the response time.