Prevalencia de los síntomas otorrinolaringológicos y factores asociados en los trabajadores de una central de llamadas en la ciudad de Bogotá Colombia

Abstract

The industry of call centers is one of the fastest growing sectors in the developed world, thanks to advances in technology have allowed its increasingly widespread use developing integrated services that are accessible 24 hours a day. The tele-phone operators or operators in this industry are faced with working hours you are exposed to constant use of voice, use permanent communication headsets, workstations confinement bounded but not isolated; increasing prevalence of otorhinolaryngological symptoms like. This study aims to identify the prevalence of ENT symptoms given by voice disorders, auditory commitment and symptoms of upper airway during working hours of the employees of a call center of a prestigious insurance company in Bogota Colombia as well as identify the association of demographic and biological organizational ENT symptoms and analyze the work environment of the company and the relationship of ENT symptoms with noise measurements, temperature and humidity. The study population was 81 tele operators of which 61 (75.3%) were women, we found that upper respiratory diseases have a prevalence of 36%, also reported a prevalence of 85% (69) TV operators reported at least a symptom of voice and only 12 tele operators 15% reported no symptoms. As for the hearing only 5 (6.2%) reported hearing acuity