Análisis de los procesos de calidad : un enfoque hacia el cliente Falcon Freight"

Abstract

In this paper grade will find the logistics development in the world and in Colombia, allowing show management analysis Falcon Freight Company through analysis with various tools such as Fishbone referred to the overall quality raised by Ishikawa, Pareto charts, process flow diagrams and qualitatively the method of the 5 W"s and 2 H"s. Showing the different activities carried out in the company and reflects the main difficulties in allowing processes to make recommendations as possible solutions to the results obtained.