Modelo de automatización de procesos para un sistema de gestión a partir de un esquema de documentación basado en Business Process Management (bpm)

Abstract

The objective of this research was to build an automatable model of process documentation. It is expected that this model allow fulfilling the requirements of several management systems, so that an organization can standardize and automate them, confident that, at the same time, it will comply with the standards established by the Colombian National Accreditation Council (cna, by its initials in Spanish) and the ISO 9001 standard, as well as Business Process Management (bpm). The analysis of these models was meticulous and comparative and the results were used to complement the contents of the manual. The resulting model was applied directly in the organizational context. The research results show that it is possible to document processes in detail, to comply with international standards, to respond to change rapidly on the basis of improvements in processes and carry over the content of the proposed model to a Business Process Management Suite (bpms), thus saving on costs, time and other valuable elements.