masterThesis
Incidencia de Burnout en el departamento de emergencias de un hospital de alta complejidad (año 2016)
Fecha
2018Autor
Aponte Rodriguez, Dario
Quintero Diaz, Lina Marcela
Institución
Resumen
The term used since the 70's Burnout is defined as an inadequate response to chronic stress characterized by 3 dimensions: fatigue or emotional exhaustion, depersonalization or dehumanization and lack or reduction of personal accomplishment at work (Maslach and Jackson); this in response to prolonged emotional and interpersonal stressors at work exposure, a situation that can lead to decreased productivity and job dissatisfaction. This syndrome occurs most often in people in direct contact with people (teachers or staff area of health, among others). (1). It has been determined that health personnel are at risk of making mistakes during its service processes, given the high levels of stress to which they are subjected, the long working hours and the ability to work in more than one site; for this reason the autors made the next question: What is the incidence of Burnout in the Institute of Emergency Medical Services and Trauma in the Hospital Fundación Santa Fe de Bogotá, and possible triggers?
To that end, surveys were carried out to measure Burnout and job satisfaction. A large percentage of the staff were at risk for Burnout, the data that will serve to prevent the presentation of this pathology and take measures to strengthen the mental health of the worker of health area.