Encuesta de satisfacción para beneficiarios del proyecto Comedores Comunitarios. Diseño y prueba. Programa Bogotá sin Hambre 2006

Abstract

Introduction The Bogotá Without Hunger Program, which is part of the district government plan, the auditors seek to evaluate the conditions of provision of the food service and establish strategies for monitoring and continuous improvement. This work seeks to design and apply a satisfaction survey to users of community kitchens. Methodology Theoretical review of the food assistance programs, design of the instrument and determination of the constructs, adjustments under the criteria of experts, final adjustments and final presentation of the document (Survey). A pilot trial (phase two) was carried out with 107 users in three dining rooms, having an expected prevalence of 50%, an error of 15% and a reliability of 95%; the sample size was made with EPIINFO statcalc. Results 57% of those surveyed are female. 82% of the surveyed population said that they like the food they received, 80% answered affirmatively to the question of total food consumption. The committee of experts selected tracer variables for being of importance in the performance of the dining rooms, for their subsequent monitoring; For the above, a statistical analysis was performed to compare proportions using the homogeneity test. Discussion Of the three dining rooms, it was found that for the tracer variables there was a statistically significant difference in the comparisons of Gender and educational activities (p: 0.011), Dining room and designated space (p: 0.000), Dining room and performance of educational activities (p: 0.004); and in dining room and attendance at educational activities (p: 0.000)