The purpose of this paper is to discuss the operations strategy in a health care company located in São Paulo State: it s content, associate with established competitive priorities, and the changes in the structural and ...

A administração estratégica de serviços aborda conceitos como a estruturação de uma estratégia de operações de serviços, procura entender o comportamento do consumidor e o coloca no centro do negócio em prol da experiência ...

The research reported in this paper, looks at the internal processes of Brazilian small and medium-sized enterprises (SMEs) concerning the transport decision. SME represent over 99% of the formal enterprises in Brazil. The ...

The service industry is continuously growing, reaching positions of higher prominence in the world and Brazilian economies. Its position is relevant in the composition of worldwide GDP. Over the last few years, the ...

This paper seeks to identify and analyze the operating strategies of the 5 largest healthcare plan companies in the private healthcare sector in Brazil, from 2011 to 2019. The purpose of the research was to identify the ...

Energy storage has the potential to provide multiple services to several sectors in electricity industry and thus support activities related to generation, network and system operation. Hence aggregating the value delivered ...