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Service design with applications to health care institutions
(Business Expert Press, 2017)
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular. Such an approach is characterized ...
Business engineering and service design. Vol. I
(Business Expert Press, 2016)
This work presents an innovative approach to business design, known as
Business Engineering, and its application to service offerings design in
general. Such an approach is characterized by:
• Integrating many ...
A process architecture pattern and its application to designing health services: emergency case
(Emerald Group Publishing, 2020)
Purpose: The purpose of this paper is to present a process architecture pattern for designing particular components of a complex service. The proposal emphasizes the design of the service production flow component, following ...
Design estratégico e design de serviços: uma discussão metodológica a partir de um projeto de serviços hospitalares
(Universidade do Vale do Rio dos Sinos, 2012-06-29)
Globalization presents itself as a process of influencing social dynamics, changing the order of a predictable and static context previously established to a dynamic scenario, of unprecedented fluidity and complexity. In ...
Design estratégico e design de serviços: uma discussão metodológica a partir de um projeto de serviços hospitalares
(Universidade do Vale do Rio dos Sinos, 2012-06-29)
Globalization presents itself as a process of influencing social dynamics, changing the order of a predictable and static context previously established to a dynamic scenario, of unprecedented fluidity and complexity. In ...
Contribuições da integração do design baseado em evidências e experiências para um projeto em design de serviços no contexto hospitalar
(Universidade do Vale do Rio dos Sinos, 2013-03-26)
Service Design consists of a methodology that uses a set of tools to create solutions to improve users perception on services, which can be applied in many fields and contexts. As the complexity of each field, it is necessary ...
Contribuições da integração do design baseado em evidências e experiências para um projeto em design de serviços no contexto hospitalar
(Universidade do Vale do Rio dos Sinos, 2013-03-26)
Service Design consists of a methodology that uses a set of tools to create solutions to improve users perception on services, which can be applied in many fields and contexts. As the complexity of each field, it is necessary ...
An innovation intermediary for Nairobi, Kenya: Designing student-centric services for university- industry collaboration
(African Journal of Science, Technology, Innovation and Development, 2020)