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Factors involved in the turnover of the frontline employees
(Universidad La Salle México, Facultad de Negocios, 2021-04-30)
Recently, in Mexico there has been a growth in service outsourcing companies, and with it the concern of analyzing the high levels of turnover in frontline employees, in order to develop strategies that allow the permanence ...
Do recovery processes need empowered frontline employees?
(2019-11-22)
Purpose – The purpose of this paper is to investigate whether frontline employee empowerment (FEE) is
necessary in the presence of streamlined recovery processes when customers attribute responsibility for the
recovery ...
Structuring a Training-Oriented High Performance Work System: A Systematic Review on Frontline Employees in the Service Sector
(2021-01-01)
Given the service sector’s inherent dynamism, organizations ultimately rely on their employees’ and managers’ knowledge, skills, and capabilities to complete tasks for their clients. However, the lack of pragmatic guidance ...
Cortisol levels, burnout and engagement in university employees
(UNAM, 2009-11)
Cortisol levels, burnout and engagement in university employees
(UNAM, 2009-11)
The effect of job design and job description on employees’ performance
(Universidad del Zulia, 2019)
La Poste a la Trinidad
(Unknown, 2011-03-10)
The postcard shows a female vendor giving a postman a pineapple. The flag that is printed in the corner, is the Red Ensign or "Red Duster" that originated in the early 17th century as a British ensign flown by the Royal ...
La Poste a La Trinidad
(2011-03-10)
The postcard shows a female vendor giving a postman a pineapple. The flag that is printed in the corner, is the Red Ensign or "Red Duster" that originated in the early 17th century as a British ensign flown by the Royal ...
Compreensão do trabalho dos aeroviários no atendimento aos passageiros com necessidade de assistência especial: uma perspectiva da atividade
(Universidade Federal de São CarlosUFSCarPrograma de Pós-Graduação em Engenharia de Produção - PPGEPCâmpus São Carlos, 2018-03-05)
The price reduction of air tickets in Brazil has raised the flow of passengers, as well as the diversity of people utilizing kind of transport. Some specific groups need differentiated services in relation to others and ...