The global objective of this work is to contribute to the field of evaluation of the quality of higher education developed by higher education institutions (HEIs) from a multidimensional perspective, that considers all ...

Social transformations have required educational institutions to provide quality services, especially in early childhood education, since this is the first phase of basic education. Analyzing this context, a research was ...

In this paper we have tried to contribute to the debate on the evaluation of the performance of higher education institutions (HEIs). More specifically, to the quality assessment of higher education developed by universities. ...

This paper explores the relationship between the quality of university educational services and institutional quality For this purpose, a conceptual framework that links quality of service with the university quality is ...

The Universidad Nacional Tecnologica de Lima Sur (UNTELS), like all universities, has as one of its objectives the training of professionals with skills that the changing working world requires. One way to establish the ...

This paper reports the results of a study on service quality in a business school. We examine the concept of service quality with data collected from 205 executive students. The results obtained from applying exploratory ...

This paper reports the results of a study on service quality in a business school. We examine the concept of service quality with data collected from 205 executive students. The results obtained from applying exploratory ...

This study aims to analyse the impact of ten dimensions of the education service process in the municipalities of São Paulo, Brazil, on students’ performance (the education service outcome) – assessed by the IDEB scores. ...