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The factor of public service organizations (the study of service quality)
(Universidad del Zulia, 2019)
Optimizing the function of the library as a public service facility
(Universidad del Zulia, 2019)
The potential for organizational learning and management quality: A multi-case study on brazilian public organizations
(2005)
The present study has as its main objective the investigation of the relationship between the potential for organizational learning and the level of management quality among public organizations participating in the Brazilian ...
Digital government for e-government service quality: a literature review
(National University of Ireland Galway, 2020)
Are we providing service quality with is? Em-pirical evidence from the justice system of two developing countries
(University of portsmouth, 2020)
Data-driven analytical tools for characterization of productivity and service quality issues in it service factories
(Sage Publications Inc, 2013-08)
In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...