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The role of organizational justice in the customer orientation–performance relationshipEl papel de la justicia organizacional en la relación entre orientación al cliente y desempeño
(Academia Revista Latinoamericana de Administración, 2021)
How and When Does Emotional Intelligence Influence Salesperson Adaptive and Proactive Performance?
Salesperson adaptivity and proactivity are two emergent forms of sales performance that are particularly important when work requirements cannot be clearly anticipated and employees need to address complex situations. This ...
The role of organizational justice in the customer orientation– performance relationship
(Emerald, 2020)
Purpose While companies have increasingly encouraged employees to adopt a customer orientation, less attention has been given to the impact that customer orientation has on employees' job outcomes and performance. Previous ...
Determinantes de uso do CRM e seus efeitos na satisfação e no desempenho organizacional de empresas participantes de redes de cooperação
(Universidade Federal de Santa MariaBrasilUFSMCentro de Ciências Sociais e Humanas, 2023-07-06)
This research aims to analyze the determinants of CRM use and its consequent effects on
satisfaction of use, perceived benefits and organizational performance of companies
participating in cooperation networks in the ...
Organizational citizenship behaviors among public employees a structural equation modeling approach
(Biblioteca Digital wdg.biblioUniversidad de Guadalajara, 2012)
In this book a theoretical framework is developed to examine the concepts
of transformational leadership style (ns), public service motivation (PSM),
organizational citizenship behaviors (ocBs), and their relationship ...
Relationship between job design characteristics and citizen behavior
(Universidad del Zulia, 2019)
The role of organizational justice in the customer orientation–performance relationshipEl papel de la justicia organizacional en la relación entre orientación al cliente y desempeño
(Academia Revista Latinoamericana de Administración, 2021)
Do research and extension services improve small farmers’ perceived performance?
(Bononia University Press, 2018-12)
In Europe, research and extension services (RES) play a relevant role in the agricultural sector. A Structural Equation Model has evaluated the impact of RES on perceived farm performance in a sample of 247 holdings. Our ...
The design of the cost system in government units and its role
(Universidad del Zulia, 2020)