The objective is to integrate the knowledge related to technology management, develop skills and put into practice tools to strengthen organizations and entrepreneurs in the technological aspects, through the consulting ...

The present study has as its main objective the investigation of the relationship between the potential for organizational learning and the level of management quality among public organizations participating in the Brazilian ...

Organizations use multiple governance modes (make, buy, ally) to produce their services. We consider plural sourcing as a portfolio of governance mode choices that a public service organization selects to provide its ...

The service is the fundamental experience that takes place in the contact between the organization and the customer. From the adequately perform of this relationship depends re- tention or loss of a customer. Therefore, ...

The implementation of Lean Six Sigma in the public sector has grown considerably in recent years and may be accentuated in times of global economic crisis. Even so, general aspects that can guide managers for its implementation ...

Based on a study conducted in Ribeirao Preto, SP, Brazil in extra-hospital mental health services that addressed the organization of these services, therapeutic projects and the inclusion of psychosocial rehabilitation in ...

The constant search for excellence in Management Services in the field of Information Technology (IT) is now the goal of any organization. The IT Service Management involves the support and delivery of technology services ...

The constant search for excellence in Management Services in the field of Information Technology (IT) is now the goal of any organization. The IT Service Management involves the support and delivery of technology services ...

Business models used to improve current operations and tasks within private and public organizations, this technique is known as business process improvement, allowing organizations to be more efficient. Business processes ...