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Understanding Customer Experience: How Does the Lack of Customer Service Affect the Frequency of Use and Retention of Users in a Fintech? It is Profitable to Invest in Improving the Customer Service Center?
(Universidad Torcuato Di Tella, 2021)
The present work focuses on evaluating the economic feasibility of providing a superior customer support experience to a major Latin American fintech’s customers. The objective is to improve a real business initiative ...
Modelo tecnológico para evaluar la experiencia digital del cliente en el sector retail
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2021-09-13)
En la actualidad, entender la experiencia del cliente en sus canales digitales se ha vuelto un reto para los analistas y alta gerencia del sector retail, al ser un mercado con crecimiento anual se necesita brindar una buena ...
Ferramentas de impacto na gestão e liderança em experiência do cliente no negócio tecnológicoManagement and leadership impact tools in customer experience on technology business
(Universidade Federal do Rio Grande do NorteBrasilUFRNBacharelado em Ciência e TecnologiaEscola de Ciências e Tecnologia, 2022)
A novel approach for classifying customer complaints through graphs similarities in argumentative dialogues
(Elsevier Science, 2009-02-25)
Automating customer complaints processing is a major issue in the context of knowledge management technologies for most companies nowadays. Automated decision-support systems are important for complaint processing, integrating ...
Dysfunctional customer behavior and service employees tacticsComportamento disfuncional do consumidor e táticas dos funcionários de serviços
(Universidade Federal de Santa Maria, 2019)
Processo para gerenciar a integração de clientes no processo de desenvolvimento do produto
(Universidade Federal de São CarlosBRUFSCarPrograma de Pós-Graduação em Engenharia de Produção - PPGEP, 2010-10-07)
Understanding customer needs is considered, in the literature of management product development process, one of the major critical success factors of a new product. However, current researches highlight those traditional ...
Desentrañando los hilos de la incivilidad del cliente: Un análisis multivariable de las respuestas en Twitter y sus implicaciones para la calidad del servicio
(Universidad Torcuato Di Tella, 2024)
Los empleados de primera línea (FLEs) enfrentan un número creciente de clientes que actúan
de manera grosera hacia ellos, incluyendo abuso verbal y gestos agresivos que van más allá de
las normas sociales de decencia ...
Salesperson CLV orientation's effect on performance
(Elsevier, 2014)
Previous studies showhow strategies based on the customer lifetime value (CLV) can lead to an increase of profitability
for a firm. In this context,marketing serves the purpose of maximizing CLV and customer equity (the ...