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Analysis of quality in Brazilian e-commerce (B2C)
(Springer-verlag Berlin, 2010-12-14)
The business world has changed the way how people think and act on products and services. In this context, the most recent amendment of the scenarios of retail operations has been the use of technology in sales and ...
Analysis of quality in Brazilian e-commerce (B2C)
(Springer-verlag Berlin, 2010-12-14)
The business world has changed the way how people think and act on products and services. In this context, the most recent amendment of the scenarios of retail operations has been the use of technology in sales and ...
Analysis of quality in Brazilian e-commerce (B2C)
(Springer-verlag Berlin, 2014)
Influence of online shopping e-service quality on consumers' perceptions and behavior
(Instituto Tecnológico y de Estudios Superiores de Monterrey, 2015)
Incorporação da voz do cliente nas etapas iniciais do desenvolvimento de sistemas produto-serviço (PSS)
(Universidade Tecnológica Federal do ParanáCuritibaPrograma de Pós-Graduação em Engenharia Mecânica e de Materiais, 2012-05-03)
Product-Service Systems (PSS) are designed to satisfy customers’ needs through a service that includes: products, support networks and infrastructure. Although many authors around the world have studied PSS, there are very ...
Percepção dos usuários da qualidade dos serviços ofertados de TV por assinatura: estudo de caso
(Universidade Tecnológica Federal do ParanáCuritibaDepartamento Acadêmico de Eletrônica, 2014-11-14)
The pay TV is increasingly present in the daily lives of Brazilians. It's a dynamic, competitive and marked by technological convergence market. This study is focused on the perception of quality that the user has the TV ...
Análise de preferências negativas para atendimento às expectativas de clientes em serviços: estudo de caso no segmento de transporte de passageiros
(Universidade Tecnológica Federal do ParanáPonta GrossaBrasilDepartamento Acadêmico de Engenharia de ProduçãoEngenharia de ProduçãoUTFPR, 2017-12-12)
In the present work, we aim to develop a tool for evaluating the quality of services through the client´s voice. The services represent a significant part of the Brazilian economy, being also included in manufacturing ...