Consumers satisfaction with water and service quality are not always in line with monitored water and service quality compliance. Reducing the difference between perceptions and realities requires understanding how perceptions ...

With increased consumption of green products, organizations have promoted their products and services as green to attract an environmentally growing segment. However, 98% of the products advertised as green have some element ...

The fast and strong social and economic transformations in the economies of many countries has raised the competition for consumers. One of the elements required to adapt to such scenario is knowing customers and their ...

This work aimed to analyze the satisfaction of members of a credit union. A questionnaire was applied to 50 members of the cooperative located in southwest Paraná. The research has a qualitative and quantitative nature, ...

This research aims to compare two mechanical workshops in different regions through quality indicators, which measured customer satisfaction in four different aspects. In the literature review, presents an theoretical ...

Este trabalho de pesquisa com caráter exploratório tem como objetivo central conhecer como as empresas privadas prestadoras de serviço avaliam o desempenho do ombudsman de cliente. Para tanto, foi feito um levantamento ...